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Frequently asked questions
Ox Luxe offers an exclusive Charge-on-Delivery Service where our merchandiser brings the products you are interested in to your location of choice (i.e. home, office) for you to have a final look before deciding to make the purchase. This service is only available for Singapore.
You may request to see a maximum of 3 items per visit. The total value of the item(s) has to be $5,000 and above. A deposit of $100 has to be placed to secure the viewing appointment. Your item(s) will be reserved for a maximum of 3 business days after the appointment is made.
You may make an appointment by filling up the form below and we will contact you or WhatsApp us at 8946-9259 . Viewing is only available on Mon - Fri, 10am - 7pm, excluding Public Holiday.
If you decide not to purchase the item, you’ll receive a full refund of your deposit to your original payment method. We do not accept any returns and refunds after you make the purchase.
If you have any item that you would like to sell or consign to us, you are welcome to show them to our merchandiser during the viewing as well.
Note that it will not be a trade in. It will be taken as two separate transactions - you will pay for the items you purchase in full amount, and we will pay you for the items you sell in full amount.