Refund policy
Free Returns and Refund within 24 hours upon receive of goods.
For Singapore, please chat with us via the chatbot. For all international orders, please follow these simple steps:
1. Notify us within 24 hours of receiving order by submitting an email at oxluxe@thecarousell.com. To help expedite your request, please provide your order number and reason for return.
2. Our collection team will contact you to make arrangements for the Returns pick-up. Do return everything that we have send to you.
3. The item(s) will be processed and reviewed once received. The item must be returned in the same condition as it was listed with the Carousell Certified tag intact. Otherwise, the item will be returned to you and your return will be rejected.
4. Once processed, you will receive an email to notify you that the refunds have been applied to your account. Please note that we will only be able to refund to the same payment method that you have used for the purchase.
* Please note: Items not returned to us 7 days of your return request will not be processed for further returns.
** We will ONLY accept up to 10 free returns per year per customer. Thereafter, you will have to bear the shipping costs for the returns. The return item has to be sent back to us, into our possession, within 10 days from the date of your return request, else refunds will not be processed.
For Singapore, please chat with us via the chatbot. For all international orders, please follow these simple steps:
1. Notify us within 24 hours of receiving order by submitting an email at oxluxe@thecarousell.com. To help expedite your request, please provide your order number and reason for return.
2. Our collection team will contact you to make arrangements for the Returns pick-up. Do return everything that we have send to you.
3. The item(s) will be processed and reviewed once received. The item must be returned in the same condition as it was listed with the Carousell Certified tag intact. Otherwise, the item will be returned to you and your return will be rejected.
4. Once processed, you will receive an email to notify you that the refunds have been applied to your account. Please note that we will only be able to refund to the same payment method that you have used for the purchase.
* Please note: Items not returned to us 7 days of your return request will not be processed for further returns.
** We will ONLY accept up to 10 free returns per year per customer. Thereafter, you will have to bear the shipping costs for the returns. The return item has to be sent back to us, into our possession, within 10 days from the date of your return request, else refunds will not be processed.