1.1 We love our community at Ox Luxe, a Carousell Group company. It is extremely important to us that you not only have a pleasant experience buying and selling on Ox Luxe, but also that you feel comfortable and safe while doing so.
2. Data Collection and Use
2.1 Ox Luxe collects and uses your personal data to provide you with the Site and Services, and to customise and improve the Services to make your experience more secure and convenient. Ox Luxe only collects personal data about you that Ox Luxe considers reasonably necessary for achieving these purposes.
2.2 Ox Luxe may collect the following information from you, which include, but are not limited to:
2.2.1 Your contact details. Your name, email address, telephone number and postal address;
2.2.2 Your payment information. Your credit card, bank account details and other payment information;
2.2.3 Your account data and electronic identification data. Your Ox Luxe account (if you have registered for an account with Ox Luxe) and other electronic identification data (such as IP address, IP domain, location) and the data you add to your Ox Luxe account (such as your password, your date of birth, your age, your gender, and other information you may share with Ox Luxe);
2.2.4 Information relating to your use of the Site and Services. Your viewed pages, your clicked links, your viewed content, your membership benefits, your membership redemptions, and your shopping cart; and
2.2.5 Your online purchases. Data from your purchases on the Site, such as purchase date, purchase amount, purchased product, payment method, payout option, delivery method, and any information you may provide regarding your online purchases.
2.2.6 Your reviews and communication information. Product reviews, Site reviews, feedback, experiences, testimonials, preferences and interests that you share with Ox Luxe online or through Ox Luxe’s social media, including any requests or complaints you may have submitted together with any data that Ox Luxe receive via emails, online, or through Ox Luxe’s social media.
2.2.7 Other information. Any personal data as Ox Luxe may deem essential or appropriate from time to time to provide the Site or Services to you.
2.3 We may collect personal data from you when:
2.3.1 you register an account with Us ("Account");
2.3.2 you visit the Site;
2.3.3 you use the features and functions available on the Services, for example by selling your luxury bag, subscribing to Ox Luxe’s mailing list for updates, marketing, or product notifications;
2.3.4 you contact Ox Luxe, for example, by submitting a query, to report a problem, to lodge a complaint, or provide Ox Luxe feedback or review, whether by electronic means or otherwise;
2.3.5 you register or opt-in for a survey, reward programme, campaign, contest;
2.3.6 you interact with Ox Luxe offline or through an external third party;
2.3.7 you voluntarily submit your personal data to Ox Luxe for any reason or purposes as may be notified to you. You are under no obligation to provide the information to Ox Luxe. However, if you choose to withhold the information or to revoke permission for us to receive the information, We may be unable to provide certain aspects of the Services to you.
2.4 We may use the information collected and received from you for the following purposes including but are not limited to, the following:
2.4.1 to provide the Services requested by you;
2.4.2 to verify your identity, confirm the creation of your Account, update Ox Luxe’s records and generally maintain your Account with Ox Luxe;
2.4.3 to record, monitor, facilitate, and fulfil sales transactions, consignments, payment, shipping and/or delivery;
2.4.4 for credit assessments and background checks;
2.4.5 for communication and administrative purposes (for example by confirming or providing updates or notifications in relation to any of your transactions with Ox Luxe);
2.4.6 for customer service and maintenance (for example to process, respond to, or resolve any complaints, disputes, or query arising from any transactions with Ox Luxe);
2.4.7 to fulfil any legal requirements and relevant regulatory guidelines;
2.4.8 to provide you a more tailored online advertising experience. Ox Luxe has in place, tools and services that are used to present you with advertisements that are more likely to be interesting and relevant to you. Delivering relevant ads that are tailored to users’ interests is known as “interest based advertising” (sometimes also referred to as “behavioural advertising”). For more information on interest-based advertising, including to understand what opting-out means and your opt out choices for your devices, including computer browsers and mobile browsers and devices, please see the Section 6 “Ox Luxe Opt-Out” below;to customise your online experience;
2.4.9 to analyse and understand our customers’ behaviour and preferences;
2.4.10 to carry out polls, surveys, analysis and research on how the Services are being used and how we can improve them;
2.4.11 if you consent and sign up to do so, for marketing purposes, and to inform you of certain promotions which may be of interest to you. You can choose to unsubscribe for these marketing communications via the link in the email received by you;
2.4.12 perform functions or services as otherwise notified to you at the time of collection such as to publish and/or use our marketing purposes, your feedbacks and stories; and
2.4.13 to develop, operate, improve, deliver and maintain the Services.
2.5 If you have requested for any services which can only be fulfilled upon the collection, use, disclosure or processing of your personal data, you will be deemed to have consented to such collection, use, disclosure or processing.
2.6 We may collect, use, disclose or process your personal data without your consent under circumstances which are permitted by applicable laws on personal data protection (including, but not limited to the Personal Data Protection Act 2012 of Singapore) and any other applicable laws.
3. Sharing with and Disclosure to Third Parties
3.1 Certain services require your personal data to be disclosed to third parties. However, Ox Luxe will only disclose your personal data to third parties to the extent that it is necessary to enable Ox Luxe to provide goods or services to you, or for purposes to which you have consented.
3.2 We may disclose your personal data to third parties for the following purposes, including but not limited to:
3.2.1 performing certain aspects of the Services provided to you, such as processing and fulfilling transaction requests, including to facilitate payment processing, storage, collection, shipping and delivery, receiving and sending communications, updating marketing lists, analysing data, providing support services or in other tasks;
3.2.2 making insurance claims;
3.2.3 protecting, proving or enforcing our legal rights;
3.2.4 where required for any legal proceedings; and
3.2.5 conducting due diligence and investigations, such as product authentication and checking for fraud.
3.3 Ox Luxe may disclose your personal data to the third parties which may include but are not limited to:
3.3.2 our third party service providers (including insurance companies, storage companies, logistic service providers, data centre and cloud service providers, service providers which host, maintain, or manage the Site and/or data from the Site, and other technology service providers) to enable us to provide Services to you;
3.3.3 business partners who provide or redeem promotions, rewards, and incentives you may receive via the Site or in relation to the Services;
3.3.4 marketing agencies where you have consented to receive marketing materials from;
3.3.5 banks, credit, debit and charge card companies, and any other entities processing payment instructions given by you or for your benefit through this Site;
3.3.6 legal advisors, consultants, auditors, and any other agents or subcontractors acting on Ox Luxe’s behalf; and/or
3.3.7 government or regulatory authorities, whether within or outside of Singapore, to the extent required in the normal course and scope of Ox Luxe’s business in the provision of the Site and Services, the courts where required in the course of legal proceedings, and where required by applicable law, statute, regulation or by-law, regulatory or governmental order or court order.
3.4 We will make all reasonable efforts to ensure that no unnecessary disclosure of personal data to third parties takes place.
3.5 Though Ox Luxe strongly encourages all third parties Ox Luxe works with to comply with the personal data protection requirements under the PDPA and/or other relevant laws, Ox Luxe cannot be responsible for and hereby excludes all liability for any third party’s non-compliance with the PDPA and other relevant laws.
3.6 Our Site may, from time to time, contain links to and from the websites of third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that Ox Luxe does not accept any responsibility or liability for these policies, or any acts or omissions of such third parties. Please check these policies before you submit any information to these websites.
4. Protecting your information
4.1 The security of your information is important to us. Ox Luxe puts in place reasonable security arrangements and technical safeguards to protect your privacy and personal data, in such manner and to such extent as Ox Luxe deems reasonably appropriate to prevent loss, theft and unauthorised access, collection, use, disclosure, processing, copying, modification, disposal or similar risks. Such safeguards include but are not limited to the use of secure socket layer technology (SSL). However, there is no such thing as "perfect security" and while we strive to use commercially acceptable means to protect your information, Ox Luxe does not guarantee absolute security in any way.
4.2 Ox Luxe does not represent or warrant that there will not be, and hereby disclaims any responsibility or liability directly or indirectly arising out of or in connection with, any loss, theft, or unauthorised access, collection, use, disclosure, processing, copying, modification, disposal or similar actions with regard to any data held or maintained by Ox Luxe.
5. Tracking Technologies
5.1 We use tracking technologies on our Services. These enable us to understand how you use the Services which, in turn, helps us to improve the Services. However, tracking technologies do not access, receive or collection information which can be used to identify you. Below are some examples of the tracking technologies used on the Services:
5.2 Cookies. A cookie is a small data file sent from a website to your browser that is stored on your device. Cookies are used for a number of purposes, including to display the most appropriate content based on your interests and activity on the Services, estimate and report the Service's total audience size and traffic, and conduct research to improve the Services. We may also partner with selected third-parties such as Google Analytics to allow tracking technologies and remarketing services on the Site through the use of first party cookies and third-party cookies for such purposes.
5.4 If you engage in activities or transactions on the Site which cannot take place without cookies that collect, use, disclose or process personal data, you are deemed to have consented to such collection, use, disclosure or processing if you had voluntarily provided the personal data for that activity or transaction, and it is reasonable that you would do so.
6. Ox Luxe Opt-Out
We may deliver personalised and/or targeted advertisements (each, a “Targeted Ad”) to you in the course of your use of our Services and/or through a variety of advertising networks and exchanges.
You may opt out of behavioural tracking and/or interest-based advertising through our Site by sending an email to email@example.com. Your changes to such opt-out setting may take 48 hours to become effective. Your indication at the subject header would assist us in attending to your email speedily by passing it on to the relevant staff in our organisation. For example, you could insert the subject header as "Ox Luxe Opt Out".
Please note that if you choose to “opt out”, we will not use information we have collected about you to deliver Targeted Ads, but it does not opt you out of seeing advertisements. You will still see generic, non-targeted advertisements which are served without the use of any information we have collected about you. You may still be served advertisements for other reasons, such as:
- General advertisements served to all users of our Site.
- Personalised and/or targeted advertisements from other third parties and not delivered by Ox Luxe through your mobile and/or web activities.
7. Transfer of Personal Data Overseas
8. Accessing and Updating your Data
8.1 If you wish to
8.1.1 access, update or otherwise change or remove any personal data that you provide for Ox Luxe’s use;
8.1.2 you would like to understand how Ox Luxe has used or disclosed your personal data; or
8.1.3 withdraw consent you previously provided to us to use, collect or disclose the information we hold about you,
8.2 Where you provide personal information about yourself to us, you are responsible for providing accurate, not misleading, complete and up-to-date information about yourself and any other person whose personal information you provide us, and to update this personal information as and when it becomes inaccurate, misleading, incomplete or out-of-date.
8.4 Please allow Ox Luxe a reasonable period of time to respond to any request and effect any change. We may ask to verify your identity and for more information about your request. Where we are legally permitted to do so, we may refuse your request and may give you reasons for doing so.
8.5 Where you have requested for a copy of the information we hold about you, we may charge a reasonable administrative fee to cover the costs of responding to your request. If we decide to do so, We will provide you with a written estimate of such a fee beforehand.
10. Governing Law
12. Contact Ox Luxe
Ox Luxe does not: (a) offer goods or services to, or monitor the behaviour of, European Union data subjects; and (b) process and/or hold the personal data of data subjects residing in the European Union.
Last updated on 30 August 20236 July 2023